WHAT IS THE DELIVERY CHARGES?
We encourage self-pick up at our warehouse at 10th Lane, Rathmalana, Sri Lanka at zero delivery charges.
The delivery service within 30KM from our warehouse, we charge with the weigh range.
|weight (Kgs)||Cost (LKR)|
HOW DO YOU SHIP MY ORDERS?
All your orders are sent via our Customer Care team. You can contact our local team at (94) 112 199742 / 744 for more details.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within Sri Lanka should expect to receive their orders within 2~3 working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately
at (94) 112 199742 / 744 and we will help to confirm the status of your order.
WHAT IS POSTAL CODE FOR MY ADDRESS?
It is very important make sure the postal code is key in at the address section. For Sri Lanka postal code, kindly refer to this link: https://en.wikipedia.org/wiki/Postal_codes_in_Sri_Lanka
HOW CAN I CHANGE MY SHIPMENT ADDRESS?
Yes you have the option to change your addess by editing the default address. By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org
- In the event of lost item, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.